Student Enrolment Information

The decision to enrol new students will be conducted at all times in an ethical and responsible manner, consistent with any pre-requisites stated in the curriculum.
Appropriately qualified staff will provide students/clients with an application for enrolment form and advise them of the learning outcomes and ensure the candidate suitability and capacity to benefit from the course concerned.
Enrolment and selection criteria will be explicit and defensible, and comply with the access and equity policy.
TTA’s booking forms will be emailed/faxed or posted and are required to be completed and returned to TTA prior to course commencement. The booking form includes all relevant course information, entry requirements, course duration, academy map, and course commencement & completion times.

Certificates/Statement of Attainment

Issue credentials and/or statements of attainment to students who satisfactorily complete the requirements of the accredited courses/endorsed Training Packages within the Scope of registration with the client/student having supplied their USI number that has been verified.

Credentials and Statements of Attainment will include the following:

Name of the provider as shown on the Certificate of Registration;
Name of the person receiving the qualification/ Statement of Attainment;
Name of the Course/Training Package qualification as shown on the Scope of Registration;
Date issued;
Authorised signatory of the Registered Training Organisation;

Where courses are nationally recognised, Statement of Attainments/Certificates are imprinted with the NRT nationally recognised training logo; Identifies units of competency on any certification issued in relation to courses based on national competency standards.

The information provided to students/clients will be accurate, relevant and up-to-date. This information will include:

Facilities and equipment;
Safety requirements;
Competencies to be achieved during training;
Training and Assessment procedures and documentation;
Qualifications to be issued on completion or partial completion of a course;
Trainee support services;
Total costs/fees;
Student Handbook

Student Records

Information submitted by students including the enrolment form will be used by TTA for the purpose of general student administration, monitoring and evaluation of training and communication.
Students results are recorded in both electronic and hard copy format. All students records and levels of competencies achieved will be retained and archived by Thurgoona Training Academy for a period of 30 years as per ASQA requirements. Students can gain access to their progress, records or replacement Statement of Attainment by contacting TTA and verifying proof of identity. Replacement certificates/cards incur an additional cost. TTA undertakes to ensure that personal information is held in a secure environment and is protected from misuse, loss, unauthorised access, modification or disclosure. TTA limits employee access to the databases that store students information. TTA record collection procedures undertake to ensure that all students records that are systematically collected, recorded and stored is correct and accurate.

RPL & RCC—Recognition of Prior Learning and Recognition of Current Competencies;

In competency based training, recognition of an individual’s skills and knowledge gained through formal study, work experience, employment and other life experiences; can be recognised as a competency against the elements of essential outcomes for a unit of competency.
RPL/RCC will be granted only where sufficient evidence is provided of competence for an entire Unit of Competency not partial Units of Competency.
The student will be given access to the full curriculum so they can clearly identify the learning outcomes or competencies they have. To apply, an application form should be completed and forwarded, with any supporting evidence, to TTA attention of the RTO Administrator.
The applicant will be interviewed and the Manager will determine the most appropriate method of verifying the competencies claimed. This may be by practical demonstration, a verbal or written test or any other method that is valid and reliable. After verification has been completed, the applicant will be notified of the assessment decision, and where applicable, credit will be given for the relevant outcomes/ modules. Applicants may appeal a decision. Appeals can be lodged with the RTO Administrator.

DCT- Direct Credit Transfer;

Any equivalent unit of competency, course or program of study that has been successfully completed at another Registered Training Organisation RTO by a student prior to the commencement of their enrolled program with Thurgoona Training Academy, the student will receive a direct credit transfer. To apply for a direct credit transfer contact TTA’s RTO administrator.

Access and Equity;

Access - Training services and programs are made available to everyone, regardless of race, language, culture, gender, religion or disability.

Equity - Training is designed and delivered on the basis of fair treatment to all students.

Access and Equity Services available include:

People with Literacy, Numeracy or Learning Difficulties.

Aboriginal and Torres Strait Islanders.

People with Disabilities.

People with Culturally and Linguistically Diverse Backgrounds.


All Age Groups.

If assistance is required TTA will participate in discussions with the student to determine the most appropriate action to ensure the student has the opportunity to complete the training.


Harassment on the basis of a person’s race, sex or sexuality, marital status, religion, disability or age, pregnancy, transgender(transsexualism), criminal record, political belief, carer status or physical features are forms of discrimination which when practiced at work, are unlawful and are in breach of the Anti-Discrimination Laws.
TTA is responsible for providing a learning environment that is free of harassment, abuse or intimidation.

Safety and Disciplinary Procedure

It is the responsibility of all TTA staff to maintain an environment where students are able to learn in peace and safety. The Safety Policies and Procedures (GH203) identifies the expected behaviours of staff, students and visitors to classes. Students are required to read and sign a copy establishing their understanding of TTA’s Safety Policies and Procedures at the commencement of training.


Appeals and Complaints

Appeals/Complaints will be addressed promptly through a fair and equitable process. Should a Trainee have an appeal/complaint they should first bring this to the attention of their trainer. Appeals arise when a trainee is not satisfied with a decision that their trainer has made. Appeals can relate to assessment decisions (including RPL/RCC) but they can also relate to other decisions such as a decision to exclude a trainee from a program.

Complaints arise when a trainee is not satisfied with an aspect of the service provided and requests action to be taken.

If the issue cannot be dealt with to the satisfaction of the trainee, then the trainee will be informed of the official written Appeal/Complaint procedure.

The trainee should lodge a Notice of Appeal/Complaint in writing with the RTO Administrator who will contact the student within twenty-four hours and discuss the Appeal/Complaint in an attempt to resolve the issue.

If the RTO Administrator cannot resolve the issue then the General Manager and Administration Manager will be advised and will work with the student to resolve the Appeal/Complaint.

If an Appeal/Complaint cannot be resolved internally, the student will be advised in writing as to where they can seek further assistance The trainee will be referred to the National registering body or the ASQA Complaints Team by Telephoning: 1300 701 801. A record will be maintained showing all details of the process and the results.

Fees, Charges and refunds

TTA does not require payment prior to attending this course. No fee for cancellation will be imposed providing we are notified in writing seven calendar days prior to the course commencement. Cancellation received 48 hours prior to the course will be subject to a 15% administration fee and a non attendance without notification will be subject to 50% of the course fee.

Staff Qualifications

All TTA Trainers and Assessors have a minimum of Certificate IV in Training and Assessment and has demonstrated vocational competencies at least to the level of those being delivered or is under the direct supervision of a person with these competencies.
Learning Strategy

TTA is committed to providing the most extensive and flexible learning experiences for our students while providing relevant and effective information and practical experience for use at industry and workplace levels. We are also committed to enabling students to receive prompt recognition of their achievements.

Assessment Strategy

Assessment is a fundamental part of competency-based training. It provides the important function of guiding both the trainer and the student through the training process towards the goal of achieving competency. Assessment activities provide constant feedback to both parties on the direction and the rate of progress and eventually confirms that the student has gained the competency or competencies.

Quality Indicators and Continual Improvement

TTA seeks feedback from our students and clients on their overall satisfaction with services they have received and seeks to improve its services in accordance with their expectations. At the conclusion of training session each student will be asked to participate in a questionnaire evaluating the training they have participated in. Clients/employers will also be approached to evaluate the training their staff members undertook.

The summary of these results for each evaluation will be reviewed by the RTO Administrator in consultation with Trainers and Assessors who will then determine any action to be implemented to ensure continual improvement, and demonstrates a focus on quality and consistency in the development and provision of its services, products and operations.